Q: Which currency are your prices in?
A: All of our prices are in $ Canadian.
Q: Which carriers do you ship through?
A: Orders destined in Canada are shipped via UPS with a tracking number provided.
Orders shipped to the USA are shipped via UPS until they reach the US border where they will be delivered by USPS
Orders being delivered to a PO Box will be shipped via Canada Post.
Small International orders are shipped via Canada Post until they reach the destination country where they are delivered by your local postal service. A tracking number will not be provided with this service as in most cases it doubles the cost of shipping.
Larger or high value International orders are shipped via UPS and a tracking number will be provided.
Q: When can I expect to see my order?
A: Orders shipped within Canada can be expected to arrive within 7-10 Business days. (Not including holidays)
Orders shipped to the US can be expected within 7-10 business days
Small International orders can be expected in 16-20 business days (not including holidays)
Large International orders can be expected in 7-10 business days (not including holidays)
If you have not seen your order after these times you may email us and we will investigate.
Q: Can I have my order shipped faster?
A: Yes. Please contact us to find out the exact cost of shipping for the items you wish to purchase and we can provide you with new cost for shipping.
Q: Do you ship to my Country?
A: We ship internationally to all countries. If you are having trouble finding your country when filling out the shipping information we will be happy to help if you email us. email@example.com
Q: How do I track my order?
A: When your order is sent out you will be emailed a tracking number for either Canada Post or UPS. You can use this tracking number at:
Q: I ordered a few days ago but do not have a confirmation email. Why?
A: Please email or call us to notify us of the oversight and we will be sure to fix is right away.
Q: Will I have to pay any Duty, Customs fees or Taxes for my order?
A: Buffalo Airwear does not cover any extra Customs or Duty fees that are applied to your order upon entering your Country. You as a Consumer are responsible for paying any of these extra fees.
Q: I don't have a Paypal Account. How do I pay?
A: You can still pay via Credit Card through the Paypal site without signing up for a Paypal account. Please click on "Don't have a Paypal Account" on the middle to bottom right of the Paypal screen. Alternatively, you can call us at 1-(867)765-6023 or email firstname.lastname@example.org and we will look into other payment options.
Q: I don't want to put my information on the internet.
A: We use Paypal which is extremely cautious with your personal information. We understand you may not be comfortable so please call us to take your order over the phone at 1-(867)765-6023
Q: The item I want is sold out. When will it be available?
A: We try to keep all items in stock at all times, however, sometimes our product is late. Some items are labelled as 'discontinued'. This means we will not be getting in more sizes, and we are sorry if you cannot find that item in your size. We will be bringing in new items to replace it soon. If you would like to inquire about an item please fill out the "Contact Us" form and we will reply to your inquiry as quickly as possible.
Q: I would like to have my item signed. Is this possible?
A: We can have items signed. If you wish to have it signed please make a note with your order before checkout. This is done by clicking on the note to seller (after adding credit card info, right before checkout). If you miss putting the in the note please send us an email to email@example.com
This can take some time due to the busy schedule of many of the crew. We will get it out quickly but this may add a day or two to your orders shipping time. More signatures = More time
Q: Where are you located?
A: We are located right inside the Buffalo Airways Terminal in Yellowknife. We ship all of our orders out of this location.
Q: What are your Store Hours in Yellowknife?
A: Our store hours are:
Monday- Friday: 9:00 - 5:00
Saturday: 12:00 - 4:00
Statutory Holidays: Closed
If there is a questions that have not been answered please feel free to contact us via email and we will respond a quickly as possible.
The Airwear Team